Refund and Returns Policy | Electroland Ghana Limited

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If a product is found to be defective or not found to be working as per the required specifications, the customer will have to take the unit to the nearest Electroland Ghana Ltd service centre.

The customer must produce his/her Limited Warranty Card and/or original proof of purchase when sending it to our service centre.

In the event that either of these documents are not produced, service charges together with the payment for any part/s being replaced are applicable and the customer will be charged accordingly.

The warranty does not in any manner entitle the purchaser/customer to a complete replacement of item or a refund. The decision on replacement of a product or a refund will vary on case-to-case basis and there will be certain criteria for that such as:

Dead On Arrival

(If the product is not functioning on reception from the courier, the customer has to contact the customer service number immediately (within 24 hours) and take the unit to the nearest Electroland service centre. A replacement unit will be provided within 24 to 48 hours by courier based on the analysis by the Electroland service centre technical team.

If a product is found to be misused, mishandled, tampered with or any form of unauthorized repair carried out on the device, the unit will be considered out of warranty and the customer will be charged for repairs. The same applies if a product is found to be liquid-damaged.

In the event a customer is not happy with the product (e.g. colour, model, appearance) then the product will not be applicable for exchange.